Product Designer
UX & UI, user testing, design research
UX & UI Designer
Concentrix tigerspike
2017
Reducing high drop-off rate in order to ensure hiring workforce planning is not disrupted project timelines.
As a Product Designer, I was involved in design exploration alongside the PM and clients, and collaborated closely with developers to deliver the final product.
We worked with internal Standard Chartered team and HR on a rapid development engagement from design to development to launch a Minimum Viable Product.
We began with a design exercise to capture key needs and assumptions, then built on the concept and preparing design to transition smoothly into Agile delivery.
We realized that the company had no engagement with candidates between offer acceptance and their start date. This created a gap that led to uncertainty, reduced commitment before day one.
The ‘NewJoiner’ responsive mobile solution was fully deployed to employees in just 6 weeks. The solution is a dedicated mobile website for hiring managers and new starters and focuses on better ongoing engagement with new joiners.
Conclusion:
Collaborating closely with the client to define requirements and align on a shared vision led to faster and more effective outcomes. Although the initial MVP served as a proof of concept, the result was both satisfying and impactful, paving the way for a more mature iteration process that eventually shaped the final product.
Other Works
Redesigning "Buy Now Pay Later" App ExperiencePace Enterprise Singapore • 10 min read
How to Design a Digital Marketing SimulatorNovela Ltd UK • 5 min read
Designing AI Models BuilderZinier Singapore • 5 min read
Designing Wealth Management Service for South East AsiaAdditiv Singapore • 3 min read
Designing Employee Engagement ExperienceStandard Chatered • 2 min read