Lead Product Designer
Design research, user interview, design audit, design system, wireframing, high fidelity UI
The goal of the design project is to enhance the overall user experience of the dispatch console, making it more intuitive and user-friendly for the users.
The design project aims to streamline internal workflows and processes of scheduling and dispatching technician.
During user research, we engage in several activities with dispatcher such as interview and UAT, to understand their needs, problems, and their day to day activities.
We also observe their interactions with the Zinier dispatch console to have view of a dispatcher's daily life cycle to guide us in crafting the user experience for the new dispatch console, we also use this to observe pain point and how they interact with dispatch console.
1. the current dispatch console lacks real-time information from the field, making it challenging for dispatchers to efficiently assign tasks.
2. The dispatch console's user experience issues are causing slow scheduling and resulting in delays and inefficiencies
How can we improve the user experience to enable dispatchers to assign tasks to the correct technician more quickly and accurate?
As we have learned from our research, having a complete view of the technicians is crucial when dispatching tasks.
To address this, we have redesigned the console layout, placing a primary focus on the technician list and relocating other elements outside of the console.
With this updated layout, we have transformed the task list from a table view into a more compact card view on the right side. While still maintaining visibility of essential information.
We have integrated the console with various APIs for weather information and the Zinier mobile app. This ensures dispatchers are well-informed about on-ground conditions.
With this informations dispatchers can make informed decisions when assigning tasks or addressing issues.
Additionally to support this statuses, we've introduced a range of icons, colors, and patterns to represent various statuses and conditions.
We're introducing a range of new features, including date control, a dedicated search function for technicians and tasks, collapsible task lists, and auto-scheduling capabilities.
While adding these functionalities, we've ensured that the technician schedule is still the main point on the dispatch console. We crafted the UI for colors, icons and margin to make sure is not overwhelming the dispatch console view.
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Scheduling task can be done by click on the calendar cell or
drag and drop from task list
We've incorporated a map view that displays tasks at their specific geographical
points to give more realistic view of task locations
We make dispatching technician much easier by utilising
task card pop-up with actionable button.
Dispatch console was designed and build in 3 months and quickly become the main features from Zinier platform.
The console significantly enhances dispatcher efficiency and speed. Its new design is not only user-friendly but also come with minimal learning curve, thanks to the simple functionality making it easy to understand and use for existing or new user.
Read more about this in Zinier website